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Privacy Policy

West Country Sheds & Cabins Ltd

West Country Sheds & Cabins Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect any personal information you provide when using our website or services.

 

1. Who We Are

West Country Sheds & Cabins Ltd
Camelot, Slaughterbridge
Camelford, Cornwall
PL32 9TT

📞 07747 606271
📧 info@westcountrycabins.co.uk
🌐 www.westcountrycabins.co.uk

We are the “data controller” for the personal information we process under UK data protection law.

2. Information We Collect

We may collect and process the following personal information:

Information You Provide

  • Name

  • Address

  • Email address

  • Phone number

  • Details of your enquiry or order

  • Payment details (processed securely via third-party providers)

Automatically Collected Information

When you visit our website, we may collect:

  • IP address

  • Browser type and version

  • Pages visited

  • Time and date of visit

  • Device information

  • Cookies (see Section 8)

3. How We Use Your Information

We use your personal data to:

  • Respond to enquiries and requests

  • Provide quotes and process orders

  • Arrange delivery and installation services

  • Take payments and issue invoices

  • Provide customer support

  • Improve our website and services

  • Meet legal or regulatory obligations

We will only use your information where the law allows us to do so.

4. Lawful Basis for Processing

Under UK GDPR, we process personal data based on the following lawful grounds:

  • Contractual necessity – to fulfil an order or agreement

  • Legitimate interests – to run and improve our business

  • Legal obligation – for tax, accounting, or compliance purposes

  • Consent – where you have given permission (e.g. marketing)

5. Sharing Your Information

We do not sell your personal data.

We may share your information only when necessary with:

  • Delivery and installation teams

  • Payment processing providers

  • Accountants or professional advisers

  • Legal authorities if required by law

All third parties are required to keep your information secure and only use it for the intended purpose.

6. Data Security

We are committed to ensuring your personal information is protected.

We use appropriate technical and organisational measures to safeguard your data against:

  • Unauthorised access

  • Disclosure

  • Loss or misuse

However, no method of transmission over the internet is completely secure.

7. How Long We Keep Your Data

We will retain your personal information only for as long as necessary, including:

  • For the duration of any contract

  • To comply with legal obligations (e.g. tax records)

  • For resolving disputes or enforcing agreements

Typically, customer records are kept for up to 6 years in line with UK legal requirements.

8. Cookies

Our website may use cookies to improve user experience and monitor website performance.

Cookies may be used to:

  • Analyse website traffic

  • Remember user preferences

  • Improve site functionality

You can choose to disable cookies in your browser settings. However, some features of the website may not work correctly.

A separate Cookie Policy may also apply.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (“right to be forgotten”)

  • Object to processing

  • Request restriction of processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, please contact us at:
📧 info@westcountrycabins.co.uk

10. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party sites. Please review their policies before submitting personal data.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page, and customers are encouraged to review it regularly.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

West Country Sheds & Cabins Ltd
Camelot, Slaughterbridge
Camelford, Cornwall PL32 9TT

📧 info@westcountrycabins.co.uk
📞 07747 606271

13. Complaints

If you believe we have mishandled your data, you have the right to lodge a complaint with:

Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
🌐 www.ico.org.uk

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